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Dual processing theory

A

Section A Model Answer

Question

Describe Dual-Processing Theory with reference to one example of human behavior. [4]

Model Answer

The Dual-Processing Model (Tversky & Kahneman) suggests there are two distinct systems of thinking. System 1 is fast, instinctive, and relies on heuristics (mental shortcuts), while System 2 is slower, more deliberative, and logical. While System 1 is efficient for everyday tasks, its reliance on heuristics can produce the conjunction fallacy, where people incorrectly assume that specific conditions are more probable than a single general one. An example is the "Linda Problem". When participants are given a description of a woman that matches the stereotype of a feminist, they often use System 1 to conclude she is more likely to be a "feminist bank teller" than just a "bank teller," violating basic probability rules. This demonstrates how reliance on System 1 heuristics can produce systematic errors in judgment, illustrating the cognitive approach's focus on the fallibility of mental processing.

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B

Section B Model Answer

Scenario

The Master Scenario: "The Workspace Study" A university department designs a new "collaborative innovation hub" to improve student performance. The room features open seating, bright lighting, and digital whiteboards. Researchers observe that when students work in this specific environment, their problem-solving speed increases by 20%. However, they also notice that students from different cultural backgrounds use the space differently, and those who feel "out of place" in the high-tech setting often perform worse than they did in traditional libraries.

Question

Explain how dual-processing theory accounts for the performance changes in the workspace study. [6]

Model Answer

Dual-processing theory suggests two systems of thinking: System 1 (fast, intuitive, heuristic-based) and System 2 (slow, deliberate, effortful). The hub's tools encourage System 2 analytical thinking. However, for those who feel "out of place," the unfamiliarity triggers an automatic affective response (System 1 threat appraisal). This System 1 response consumes attentional resources, reducing the capacity available for System 2. This explains the scenario by showing that the performance decrease occurs because the students' cognitive resources are redirected from rational problem-solving to an intuitive, heuristic emotional response.

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