Compliance techniques
Comprehensive study guide for IB Psychology
Study Notes
Mark Scheme
SECTION A MARK SCHEME (4 marks) Must Include: • Direct request as simplest technique • Foot-in-the-door (FITD): small request first • FITD increases compliance to large request • Self-consistency mechanism (image maintenance) • Self-perception mechanism (infer attitudes from behaviour) • Freedman & Fraser study: petition → yard sign • Small initial commitment → attitude change
Link Formula: "The small initial [request] activated self-consistency/self-perception mechanisms, increasing compliance to the [larger request]."
Watch Out: Don't treat FITD as just "one leads to the other"—explain the psychological mechanism (self-consistency or self-perception).
SECTION B MARK SCHEME (6 marks) 0 marks: No relevant knowledge. 1–2 marks: Basic definition; minimal application. 3–4 marks: FITD described; partial application. 5–6 marks: FITD mechanism correctly explained as a two-step process; Freedman & Fraser credited; self-consistency and self-perception both named as underlying mechanisms; classic study explicitly linked to the compliance principle; explicit application to scenario.
Why Full Marks
FITD mechanism correctly explained as a two-step process; Freedman & Fraser now credited; self-consistency and self-perception both named as underlying mechanisms; classic study explicitly linked to the compliance principle.
Model Answer
Section A Sample Answer
Compliance is a form of social influence where an individual follows a direct request. The "Foot-in-the-Door" (FITD) technique involves making a small, easy request first to gain agreement, followed by a larger request. This works because of the human need for self-consistency and self-perception; once an individual agrees to a small favor, they perceive themselves as a "supporter" and are motivated to act consistently with that new self-image.
In a classic study (Freedman & Fraser), homeowners who first agreed to sign a petition about safe driving were much more likely to later agree to a large, intrusive request of placing a "Drive Carefully" sign in their yard. This demonstrates how compliance techniques exploit the need for self-consistency, showing how initial social requests can systematically influence subsequent behavior.
Section B Sample Answer
Compliance is a change in behavior in response to a direct request. The university could use the "Foot-in-the-door" (FITD) technique by asking students to attend a 5-minute tour (small request). This leverages commitment and consistency; once they see themselves as "hub users," they agree to use it full-time. This demonstrates a compliance technique because it shows how the university can systematically influence student behavior. Contrasting this with Door-in-the-Face (starting with a huge request) shows that starting small is often more effective for long-term consistency.